Please follow the links below to view our open and closed consultations:
IPReg Consultation – First Tier Complaints (FTCs)
The Legal Services Board has issued new statutory requirements about how complaints made by clients to law firms are considered. These requirements are issued by the LSB under s112 of the Legal Services Act 2007 (the Act). IPReg’s Call for Evidence consultation looks at the changes needed to be made to the IPReg Core Regulatory Framework to comply with the new requirements and is interested on your views on their potential impact. This attachment sets out the current position and proposed amendments.
This consultation is particularly relevant to attorneys and firms in private practice and sole traders with clients who are individuals and small businesses who are eligible to complain to the Legal Ombudsman.
Please send responses to info@ipreg.org.uk by 5.00pm on Wednesday 25 June 2025.