If you are not sure whether the Legal Ombudsman or IPReg should be dealing with your complaint or if you have any other queries about how to progress your complaint please contact us. Alternatively please look at the two sub-sections on the left which will guide you through the process.
If you are entitled to make a complaint to the Legal Ombudsman because you fall within the scope of complainants in their scheme rules, registered attorneys and firms must deal with any complaint you make directly to them, in a particular way. You can read more about the rules in relation to dealing with these complaints in the Complaints Code of Practice.
If you fall within any of the categories below, you may be able to complaint to the Legal Ombudsman about the fees charged or the service provided by a registered attorney, and your attorney must deal with any complaint you make to them in accordance with the Complaints Code of Practice:
1. an individual;
2. a business or enterprise that was a micro-enterprise (European Union definition) when it referred the complaint to the authorised person;
3. a charity that had an annual income net of tax of less than £1 million when it referred the complaint to the authorised person;
4. a club/association/organisation, the affairs of which are managed by its members/a committee/a committee of its members, that had an annual income net of tax less than£1 million when it referred the complaint to the authorised person;
5. a trustee of a trust that had an asset value of less than £1 million when it referred the complaint to the authorised person; or
6. a personal representative or beneficiary of the estate of a person who, before they died, had not referred the complaint to the Legal Ombudsman.