On receipt of information about a regulated person or firm, IPReg may undertake an investigation to determine whether it amounts to a Complaint within the meaning of the Disciplinary Procedure Rules.  IPReg may ask for further information from the person raising the concern or from the regulated person themselves.

If it is considered that the concern raised does not amount to a Complaint, the case will be closed and the person who raised the concern will be advised, in writing, of the reasons for that decision.

If it is considered that the concern raised does amount to a Complaint, the regulated person will be formally notified and invited to provide a response within 28 days.  The case will then be referred to the Complaints Review Committee.