Ofcom has asked us to let you know this important information. 

The current telephony network is over 35 years old and is to be upgraded. This upgrade has been happening for some years now, but the old telephony network will close by the end of 2025. The older analogue network supports devices that have been around for some time, such as fax machines, that won’t necessarily work when the network is digital. The simple rule of thumb is that when the telephone line is changed to digital or “ALL IP”, it will need any device that currently plugs into a wall socket, to be plugged into the broadband router instead. It is possible that adaptors will become available on the market that will connect these devices to the broadband router, but Openreach advises that the efficacy and long-term durability of these solutions cannot be guaranteed.

There is some further information on these websites:



If you would like further information, please contact your telecoms provider.