What happens when a complaint is received?
On receipt of the complaint the Chief Executive (as the case manager) will check that all the necessary information has been provided. If the case is complex the Chief Executive may appoint someone else to be the case manager. The Chief Executive or case manager will contact the complainant if further information is required. If there are no formal issues, the case manager will ask the person or firm which is the subject of the complaint to provide their own comments. These comments will normally have to be submitted to IPReg within one month. However if this is not possible and good reasons for the delay are given the case manager can extend this time limit.