What to expect from us
What to do if you have a complaint
You might find it helpful before you start writing your complaint to look at our Complaints Handling and Enforcement Policy which describes our approach.
Generally complaints must relate to matters which have occurred within the last 12 months. If the complaint is made outside that period then an explanation why the complaint could not have been brought earlier must be provided.
All complaints relating to an alleged breach of the Code are considered under the Rules of Disciplinary Procedure. When we receive a complaint we will send you a copy of these rules and a simpler note explaining the procedure.
To make a complaint please use the Complaints Form. You do not need to use this form, if you would prefer to make your complaint by letter or email, although you do need to specify which rules under the Code are relevant to your complaint.
We will ask you if you have already referred your complaint to the Legal Ombudsman.
The complaint should be sent to Ann Wright, Chief Executive at The Intellectual Property Regulation Board, Fifth Floor Outer Temple, 222-225 Strand, London WC2R 1BA or via email to Ann.Wright@ipreg.org.uk. An acknowledgement of receipt will be given.