What to do when things go wrong
Registered patent attorneys and trade mark attorneys are subject to a professional code of conduct – called “Rules of Conduct for patent attorneys and trade mark attorneys”.
Attorneys who are qualified to conduct litigation and represent clients in court (this is called advocacy) are subject to an additional litigators’ code.
These two codes apply also to firms of attorneys regulated by IPReg.
The primary code of conduct requires firms to have in place an internal complaints system to try to resolve issues with their clients. Consequently, if you are unhappy with the service you have received from your attorney, you should first raise the issue with the firm under their complaints system.
If that does not resolve the issue for you, then complaints regarding poor service should be passed to the Legal Ombudsman. If we receive a complaint which seems to be about poor service we will refer you to the Legal Ombudsman.
Generally complaints about bills will be dealt with by the Legal Ombudsman.
IPReg deals with complaints in relation to breaches of the two codes.