The Intellectual Property Regulation Board

The Future of the Legal Services Market

Publication of the Report

On 15 December 2016 the Competition and Markets Authority published its Legal Services Market Study – Final Report:

https://www.gov.uk/government/news/cma-demands-greater-transparency-from-legal-service-providers .

The recommendations include:

  • a requirement on providers to display information on price, service, redress and regulatory status
  • building up the existing Legal Choices website (a joint initiative of the legal regulators) to be a consumer education hub covering both regulated and non-regulated parts of the market
  • facilitating the development of a single digital register enabling comparison sites and other intermediaries to allow customers to compare providers in one place
  • recommending to the Ministry of Justice that it investigates whether to extend protection from existing redress schemes such as the Legal Ombudsman to customers who have used non-regulated legal services providers.

The CMA also calls on the MOJ to launch its delayed consultation on the independence of legal regulators.