29 Aug 2017
CMA – IPReg Action Plan June 2017
In December 2016, the Competition and Markets Authority published its Market Study Report on the legal services sector https://assets.publishing.service.gov.uk/media/5887374d40f0b6593700001a/legal-services-market-study-final-report.pdf The main recommendations were that frontline legal regulators should:
- Deliver a step change in standards of transparency to help consumers (i) to understand the price and service they will receive, what redress is available and the regulatory status of their provider and (ii) to compare providers
- Promote the use of independent feedback platforms to help consumers to understand the quality of service offered by competing providers
- Facilitate the development of a dynamic intermediary market through making data more accessible to comparison tools and other intermediaries
- Develop a consumer education hub through the Legal Choices platform.
Today, 29 June 2017, together with the other frontline legal regulators, IPReg has published its Action Plan to implement the recommendations of the CMA Market Study Report.